Data Privacy Policy

Realtor Solutions Shortlets

Effective Date: May 25, 2026

At Realtor Solutions Shortlets, we are committed to protecting the privacy, confidentiality, and security of our guests, clients, visitors, and business partners. This Data Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our properties, website, booking platforms, and related services.

By using our services or making a reservation, you consent to the collection and use of your information in accordance with this Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

• Full name
• Date of birth
• Nationality
• Government-issued identification details
• Passport information (where applicable)

Contact Information

• Email address
• Telephone number
• Residential or business address

Booking Information

• Check-in and check-out dates
• Property preferences
• Guest occupancy details
• Special requests

Payment Information

• Payment confirmation details
• Transaction records
• Billing information

Note: Realtor Solutions Shortlets does not store full debit or credit card information unless expressly authorized and processed through secure payment providers.

Technical Information

When using our website or digital services, we may collect:

• IP address
• Device information
• Browser type
• Website usage data
• Cookies and analytics information

2. How We Use Your Information

We use personal information for the following purposes:

• Processing reservations and payments
• Verifying guest identity
• Communicating booking confirmations and updates
• Providing customer support
• Managing check-in and check-out procedures
• Improving our services and guest experience
• Maintaining security and preventing fraud
• Complying with legal and regulatory obligations
• Sending service-related communications

Where legally permitted, we may also send promotional information regarding our services. Guests may opt out of marketing communications at any time.

3. Information Sharing and Disclosure

Realtor Solutions Shortlets does not sell, rent, or trade personal information.

We may share information with:

• Online booking platforms (e.g., Airbnb, Booking.com, Expedia, Vrbo)
• Payment processing providers
• Property management service providers
• Legal, regulatory, or government authorities where required by law
• Professional advisers including accountants, auditors, and legal counsel

All third parties receiving personal information are expected to maintain appropriate confidentiality and security standards.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Disclosure
• Alteration
• Destruction

Despite our efforts, no electronic transmission or storage system can be guaranteed to be completely secure.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill booking and operational requirements
• Meet legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted, anonymized, or destroyed.

6. Guest Rights

Subject to applicable laws, guests may have the right to:

• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permissible
• Withdraw consent for certain processing activities
• Object to specific uses of their information

Requests may be submitted using the contact details provided below.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website performance
• Enhance user experience

Users may adjust browser settings to refuse cookies, although certain features may be affected.

8. Third-Party Booking Platforms

Reservations made through third-party platforms are also subject to the privacy policies of those respective platforms. Guests are encouraged to review the privacy practices of any platform used to make a reservation.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian where required by law.

10. Policy Updates

Realtor Solutions Shortlets reserves the right to update this Data Privacy Policy at any time. Any changes will become effective upon publication on our website, booking platforms, or other communication channels.

11. Contact Information

For questions, requests, or concerns regarding this Data Privacy Policy or the handling of personal information, please contact:

Realtor Solutions Shortlets
Email: realtorsolutionsandfmgt@gmail.com
Phone: +2348088880072
Address: 5A Samuel Adedoyin Street, Victoria Island, Lagos, Nigeria

Acknowledgement

By making a reservation, accessing our services, or staying at a Realtor Solutions Shortlets property, you acknowledge that you have read, understood, and agreed to this Data Privacy Policy.

Realtor Solutions Shortlets
Professional Hospitality • Comfort • Excellence
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