Realtor Solutions Shortlets
This Refund Policy applies to all reservations made directly with Realtor Solutions Shortlets or through any third-party booking platform, including Airbnb, Booking.com, Expedia, Vrbo, and other online travel agencies.
By making a reservation, guests agree to the terms outlined below..
Eligibility for Refunds
Guests are eligible for a full refund only if:
- The reservation is cancelled within 24 hours of booking, provided the check-in date is more than 48 hours away.
- Realtor Solutions Shortlets is unable to provide the reserved accommodation due to circumstances within its control.
Non-Refundable Reservations
No refund will be issued in the following circumstances:
- Cancellations made after the 24-hour cancellation period.
- No-shows (failure to check in on the scheduled arrival date).
- Early departures or unused nights after check-in.
- Removal from the property due to violation of house rules, terms and conditions, or illegal activities.
- Dissatisfaction based on personal preferences not related to a material failure by Realtor Solutions Shortlets to provide the booked accommodation.
Booking Platform Reservations
- Reservations made through third-party platforms are also subject to the refund policies and procedures of the respective platform.
- Refund requests may need to be processed through the platform used for the booking.
- Where there is a conflict between platform policies and this policy, applicable platform requirements may apply.
Property Issues
If a guest experiences a significant issue affecting their stay:
- The issue must be reported to management immediately and within 24 hours of check-in.
- Realtor Solutions Shortlets will be given a reasonable opportunity to investigate and resolve the issue.
- Refunds, credits, or alternative accommodation may be offered at management’s discretion where justified.
Security Deposit Refunds
- Refundable security deposits, where applicable, will be returned after check-out once the property has been inspected.
- Deductions may be made for damages, missing items, excessive cleaning, unpaid charges, or breaches of house rules.
- Security deposit refunds will typically be processed within 7–14 business days after check-out.
Force Majeure
Refunds are not guaranteed for cancellations or interruptions caused by events beyond the reasonable control of Realtor Solutions Shortlets, including but not limited to:
- Natural disasters
- Government restrictions
- Civil unrest
- Utility outages
- Public health emergencies
- Transportation disruptions
Management may, at its sole discretion, offer a booking credit or alternative accommodation arrangement where possible.
Refund Processing
- Approved refunds will be processed through the original payment method used for the reservation.
- Processing times may vary depending on the guest’s bank, payment provider, or booking platform.
- Realtor Solutions Shortlets is not responsible for delays caused by financial institutions or third-party booking platforms.
Management Discretion
Realtor Solutions Shortlets reserves the right to assess exceptional circumstances on a case-by-case basis and may offer partial refunds, booking credits, or alternative solutions where deemed appropriate.
Policy Acceptance
By making a reservation and/or staying at any Realtor Solutions Shortlets property, guests acknowledge that they have read, understood, and agreed to this Refund Policy.
Realtor Solutions Shortlets
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